| Contact Us

2019AwardsLogo 200px

Download the 2019 SMA Summit Report: Transformation in Action: Success Stories and Use Cases

For questions, please contact:

Mark Breading
SMA Partner

SMA Summit Logo Option2 200px


Transformation in Action Awards

Every year, Strategy Meets Action (SMA) presents awards to insurers, MGAs, and solution providers who are rethinking, reimagining, and reinventing the business of insurance. These companies are putting “transformation into action” with innovative projects, initiatives, and the use of transformational technologies* that are driving progress and revolutionizing the insurance industry. 

The insurance transformation journey is a required trajectory for every company within the insurance ecosystem that wants to remain relevant and prepare for the future of our industry. Transformation journeys require new perspectives and new approaches that go beyond the traditional approaches, beyond incremental change. Transformation can be internally (operationally) focused, externally (customer) focused, or utilize a combination of the two perspectives. SMA looks for projects, initiatives, or solutions that represent truly transformative approaches and achievements that demonstrate innovation in insurance.

Each year, the winners of the SMA Transformation in Action Awards are awarded during the SMA Summit

The 2019 SMA Summit Report, Transformation in Action: Success Stories and Use Cases, is now available. 


LinkedIn Winner Nationwide 2 LinkedIn Winner RLI LinkedIn Winner Clearcover LinkedIn Winner Tarmika 
LinkedIn Winner Sompo LinkedIn Winner Amica LinkedIn Winner ExpertSystem

We are pleased to announce the 2019 Transformation in Action Award winners in the following categories:

  • Customer Engagement: Winner, Clearcover. Recognized for successfully launching an insurance company and transforming the customer experience with a customer-centered focus and offerings.
  • Distribution: Winner, TARMIKA, INC. Recognized for digital distribution as a modern framework for expanding new channels and driving sales for insurers. 
  • Underwriting: Winners, Sompo partnered with Praedicat. Recognized for capitalizing on new data sources, advanced analytics, and transformational technologies that transform underwriting. 
  • Claims: Winners, Amica partnered with IBM. Early adopter of emerging claims solutions that transform the way insurers are processing claims and leveraging mobile capabilities. 
  • Vendor Solution: Winner, Expert System. Recognized for creating various AI solutions that leverage and utilize transformational technologies that enable insurers to innovate across the enterprise as they move forward on their transformation journeys. 

A special SMA Transformation in Action award is also being given to RLI for its innovative approach to launching and designing a comprehensive business process solution that leverages transformational technologies. 


Each year SMA selects an insurer who is demonstrating transformation in action, not just with individual projects, but with a more comprehensive strategy across the enterprise. This year, SMA recognized Nationwide for this Enterprise Transformation in Action Award.


Winners will be recognized at the Welcome Reception and Awards Event on Tuesday, December 3, 2019, at the Westin Times Square and will participate in the SMA Summit on December 4, 2019, showcasing their award-winning initiatives. More details on the winners will be posted after the event.



Questions may be directed to Mark Breading, SMA Partner, at mbreading@strategymeetsaction.com, or 614-562-8310.

Past Winners

Click here to access the 2018 Summit Report. For additional information on past years’ winners, follow the links below:

2018 Winners
2017 Winners
2016 Winners


*Transformational technologies include AI (NLP, RPA, machine learning), blockchain, cloud/serverless computing, advanced data and analytics, IOT & wearables, and new user interfaces (chatbots, messaging, voice assistants, interactive video, AR, VR).