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Eight Critical Areas for Customer Experience Transformation

July 29 2019 | Deb Smallwood

Customer experience is an essential component of the transformational journey. 

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Are Personal Lines Insurers Investing in Foundational Technologies?

July 16 2019 | Mark Breading

The personal lines segment of the insurance industry is quite active today, with many initiatives and projects underway across the value chain. For many, the objective goes beyond incremental improvements to positioning the company for fundamental transformation.

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Insurance 2030: Preparing for Fundamental Change

July 01 2019 | Mark Breading

There is little doubt that the P&C insurance industry is transforming. The so-called disruption touted by InsurTechs and others has not hit full force, but there is a coming tsunami of change that will be driven by outside forces.

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Are Commercial Lines Insurers Investing in Traditional Foundational Technologies?

June 27 2019 | Deb Smallwood

Nowadays, transformation is a top buzzword in the insurance world. But beyond the buzz, it reflects what is happening in the insurance industry today – as a whole and within each company. It turns out that there is a lot going on in the commercial lines sector.

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Three Major Data Challenges in the Digital Era

June 18 2019 | Mark Breading

Data is powering the new economy and is the main driver behind much of the transformation of industry and society. According to multiple sources, 90% of the data in the world has been created in just the last two years.

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Core Systems Buying Game: Are We in the Late Innings of Yesterday’s Game or in a Brand New Digital Game?

May 30 2019 | Karen Furtado

Of all the software sold within the insurance industry, core systems continue to be the dominant purchase for hundreds of insurers. And just when you think it might slow down – that every last insurer has bought the system that they will need to support their business – we see...

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Thinking Big for True Transformation

May 22 2019 | Deb Smallwood

An insurance transformation journey is a required trajectory for every company within our industry’s ecosystem that wants to remain relevant beyond 2030.

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Accelerating the Transformational Journey: Future-State Vision Imperative

May 14 2019 | Deb Smallwood

I am so excited to share our latest research report, “Bringing New Focus to the Transformation Journey: Accelerating Transformation with a New Lens.”  This report highlights much of what we have been talking about at our client engagements and various speaking opportunities over the past year.

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So, Who Is Your Customer and How Is the Experience?

April 24 2019 | Deb Smallwood

In today’s digital world, it has become a mandate to focus on the customer and their experience. No longer is it just about optimizing the business and processing the transaction; it is also the overall experience that matters for retention, renewal, and even loyalty.

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