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The Top 10 Ways Emerging Tech Will Transform Insurance

July 21 2016 | Mark Breading

Will the unrelenting advance of emerging technologies in the world really transform insurance? That’s the big question. In general, the world of business is undergoing massive upheaval and transformation. It may be tempting to think that insurance will be less affected than other industries by the technology-driven changes in the...

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Data and Analytics in P&C Insurance: Progress and Promise

July 19 2016 | Mark Breading

Often it seems like the insurance industry moves slowly when it comes to technology improvements. The way that insurers manage data and leverage analytics capabilities is no exception. But steady progress is being made. SMA’s recently released research report, Data and Analytics in P&C Insurance, highlights the progress as one...

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Geospatial Solutions: A Vital Enabler of the Connected World

July 14 2016 | Mark Breading

At SMA we have long been tracking the rise of smart things and their implications for the insurance industry. A variety of emerging technologies has been rapidly advancing to make everything imaginable smart. But participating in the ESRI User Conference in San Diego this year has driven home one key...

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Telematics in Insurance: Beyond Pricing

June 28 2016 | Mark Breading

Sometimes it is difficult to believe that vehicle telematics for usage-based insurance is twenty years old. While the likes of Norwich Union and Progressive began planning and piloting long ago, most of the real activity in the market has taken place over the last few years.

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Will the Connected World Create a Nation of Mindless Sloths?

June 09 2016 | Mark Breading

The possibilities of a fully connected world are unfolding before us. Technological progress has always been about making our lives easier and providing us with more options to enjoy life – to travel, be entertained, buy stuff, and communicate with others. But, the connected world promises to shift progress into overdrive.

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How Connected will the Connected World Be?

May 18 2016 | Mark Breading

The idea of a fully connected world has become quite popular in the press and is driving much of the innovation and startup activity these days. At SMA, we continue to articulate the fact that there will be many different ecosystems in the connected world, such as smart homes, connected...

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Tech Advancement, Quality, and the Customer Experience

April 06 2016 | Mark Breading

We are surrounded by amazing technology that permeates almost every facet of life and business. Fifty-plus years into the information age, our world is fundamentally different from the mid-20th century. The way we communicate, learn, travel, and plan is aided by a wide variety of technologies.

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Connected World and Emerging Tech Adoption: The Insurer’s Dilemma

February 29 2016 | Mark Breading

If you’ve been following the developments in wearables, smart homes, connected cars, and many other emerging technologies and trends, your head is probably spinning. There are so many new companies, new products, new data sources, and new business models that the potential for industry transformation is huge.

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CRM in Insurance: Back in the Game

February 16 2016 | Mark Breading

Mention the acronym CRM and you’ll probably get varying responses from insurers. Some remember customer relationship management as a painful experience from a prior era that they would rather forget. Certainly some insurers found great value in CRM and have extended and relied on these solutions up to the current day.

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