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Viewing entries written by Mark Breading

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The Customer Service Dichotomy in the Digital Age

October 11 2017 | Mark Breading

Customer service is rapidly shifting to self-service, digital, and mobile, with the next wave including chatbots, natural language processing, and AI/machine learning. This new era of customer service promises to be more efficient, more effective, and even fun in some cases.

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InsurTech and Personal Lines: Threat or Opportunity?

October 10 2017 | Mark Breading

InsurTech is one of the hottest topics of conversation in the insurance industry, with executives and professionals of all types joining in. The InsurTech startup movement began in earnest about three years ago and is still trending upward in terms of startups, funding, and activity.

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InsureTech Connect 2017: The New Face of Insurance

October 05 2017 | Mark Breading

The InsurTech movement is in full swing, and one need look no further than the ITC2017 event for evidence. The event itself mirrors the trajectory of the most successful InsurTechs – coming out of nowhere to achieve success virtually overnight – at least overnight in the context of the insurance industry.

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The AI Paradox: What Does It Mean for Insurers?

October 02 2017 | Mark Breading

Listen to the pundits and self-described experts, and you get the impression that artificial intelligence is taking over the world. Our cars will drive themselves, our buildings will optimize their energy, accidents will be avoided, and we will be afforded every manner of convenience.

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Smart Cities and Smart Choices for Insurers

September 07 2017 | Mark Breading

It seems as if everything in the world is becoming “smart” – with intelligent devices and artificial intelligence automating activities and providing new capabilities. There are thousands of examples of “things” that contain embedded sensors or chips that generate information and enable control through apps or automated actions.

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The Power of Analytics for Insurance: You Ain’t Seen Nothin’ Yet

August 17 2017 | Mark Breading

Few people today would argue about the value of data to an insurer, or the power and potential of analytics. Insurers have been leveraging data, business intelligence, and more recently, predictive analytics solutions to gain more insights and inform important business decisions.

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Connected Vehicles and Insurance: Geo-Spatial Analysis as a Critical Success Factor

August 01 2017 | Mark Breading

The whole transportation sector is in for massive transformation. The way that people and goods will be moved from point A to point B in the future will be completely different. I am not (yet) talking about a Star Trek style transporter, although scientists have moved matter at the atomic...

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Tales of the Platform Economy: Will Brandless Become the Biggest Brand?

July 25 2017 | Mark Breading

The platform economy is becoming a driving force of innovation and growth in the world. Companies in this category create digital platforms to enable interactions between individuals or businesses that need something and individuals or business that provide something.

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InsurTech and Commercial Lines: Out from the Shadows

June 08 2017 | Mark Breading

At times, it seems like InsurTech is around every corner, with new startups materializing every day, conferences emerging out of nowhere, and accelerators doing their job of accelerating. Generally, there’s just a lot of news and noise about the phenomenon.

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Micro or Macro-Insurance: What’s It Going to Be?

May 24 2017 | Mark Breading

The concept of micro-insurance has been around for a long time, and the activity in that area is now increasing rapidly, especially due to the InsurTech movement. Pervasive mobile and digital capabilities along with cloud computing have made it much easier to insure a wide range of individual events, activities,...

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