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CES2018: Perspectives on the Future of Mobility

January 12 2018 | Mark Breading

The way that people and goods move around in the future will be very different from what we are used to today. In fact, a number of technologies and demographic/sociological factors are going to converge to create a new era of mobility.

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CES2018: The User Interface Is Front and Center

January 10 2018 | Mark Breading

This year’s CES is no less mind-boggling than prior years. With 2.7 million square feet of exhibition space, about 4,000 exhibitors, hundreds of sessions, and 180,000 people, it is virtually impossible to take it all in.

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InsurTech: Where’s the Beef?

January 03 2018 | Mark Breading

In 1984, Wendy’s introduced a new ad campaign with the tag line “Where’s the Beef?” The campaign was so successful that the phrase “Where’s the Beef” made it into the popular vernacular as a way to question whether there was any substance or any tangible result from an activity.

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Emerging Tech in P&C Insurance: It’s Not About the Technology

December 06 2017 | Mark Breading

Insurers are acutely aware that a whole host of emerging technologies are poised to change the industry, in some cases, very dramatically. It is both exciting and scary for industry executives to contemplate the implications of driverless vehicles, artificial intelligence, the Internet of Things, wearables, and many other important technologies.

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Here, There, and Everywhere: AI in P&C Insurance

November 14 2017 | Mark Breading

Artificial intelligence (AI) is a term for a very broad array of technologies that mimic human cognition and activities; they can also discover patterns and relationships that go beyond anything humans are capable of. Depending on your view, AI will either be a great boon to human society and business,...

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The Life Insurance Claims Experience: Room for Improvement

November 01 2017 | Mark Breading

Recently, I assisted a relative after the passing of her spouse. There were four life insurance policies from three different companies – with claims to file and distribution options to evaluate. Understanding the terms of the policies and the possible distribution choices was a challenge and required advice from a...

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Blockchain in Insurance: What’s the Real Story?

October 31 2017 | Mark Breading

“Blockchain will transform the world” ... “Distributed Ledger Technology represents the biggest change to the business world since the adoption of double-entry accounting centuries ago” ... “Every industry will experience upheaval as blockchain becomes the foundation of the new business environment.” This type of hyperbole is common today when discussing...

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Will Bots Take Over My Insurance Job?

October 24 2017 | Mark Breading

As artificial intelligence advances by leaps and bounds, one of the prominent questions in insurance and other industries is: Will bots take over my job? The fear of an AI revolution is growing and is real.

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The Customer Service Dichotomy in the Digital Age

October 11 2017 | Mark Breading

Customer service is rapidly shifting to self-service, digital, and mobile, with the next wave including chatbots, natural language processing, and AI/machine learning. This new era of customer service promises to be more efficient, more effective, and even fun in some cases.

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InsurTech and Personal Lines: Threat or Opportunity?

October 10 2017 | Mark Breading

InsurTech is one of the hottest topics of conversation in the insurance industry, with executives and professionals of all types joining in. The InsurTech startup movement began in earnest about three years ago and is still trending upward in terms of startups, funding, and activity.

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