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New Entrants in Insurance: Industry Transformation Accelerates

October 18 2018 | Mark Breading

New entrants seem to be coming out of the woodwork in insurance. And it is not necessarily a bad thing. The InsurTech movement, the advance of emerging technologies, and the appetite of the global tech titans are all contributing to new entrants, new partnerships, and new business models.

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Live From Las Vegas! It’s InsureTech Connect 2018!

October 02 2018 | Mark Breading

No doubt about it. InsureTech Connect has become the biggest and most influential tech event in the insurance industry. The entire ecosystem of insurance is well represented: insurers, InsurTech startups, incumbent tech companies, venture capitalists, industry associations, consultants – you name it. They are here.

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Insurer Communications with Customers: A Whole New World

September 27 2018 | Mark Breading

Common things we hear these days: “If you really want to reach me, text me.” “Send that file to me via Slack.” “I live on Facebook so send me a message on Facebook Messenger.”

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What’s in a Name? The Art of InsurTech Naming

September 12 2018 | Mark Breading

What is it with InsurTech brand names? Among the InsurTechs SMA is tracking (well over 1,000) are a wide range of names ranging from the clever to the practical to the bizarre. Having personal experience with naming, I can understand the challenges of finding something memorable, not already used, and...

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GIS: The Most Important Technology for Insurance That No One Talks About

July 19 2018 | Mark Breading

Geographic Information Systems (GIS) may conjure up images among insurers of an old technology that tends to be used by a few passionate specialists at their company. It is true that the technologies for mapping and visualization have been around for decades.

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The Future of P&C Insurance Distribution

July 12 2018 | Mark Breading

How much will the distribution of P&C insurance change in the next five years? This is anything but an academic question. Insurers, agents/brokers, and tech companies are all trying to read the tea leaves to position for success in a changing environment.

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An Omni-Channel Disaster: A Cautionary Tale

June 05 2018 | Mark Breading

The case for omni-channel capabilities is compelling. We are in an age where customers have many options for communicating. And the companies that can best provide them with capabilities to connect anytime, anywhere, via any method will increasingly be the winners.

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A Tale of Three Industries: Profiles in the Customer Experience

May 08 2018 | Mark Breading

Every industry wants to improve the experiences they provide to their customers. And perhaps more than any other area of business, companies are looking to other industries for examples, case studies, and lessons learned. Recent personal experiences with three industries highlighted how experiences have changed and how different they can be.

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Top Tech Mega-Trends With Big Implications for Insurance

April 12 2018 | Mark Breading

It used to be common to say that “technology is marching forward, improving business and society.” But today, it would be more accurate to say that technology is sprinting forward – with progress at breakneck speed and breakthroughs happening in multiple fields on a regular basis.

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Is the InsurTech Movement Maturing?

April 05 2018 | Mark Breading

The investment and activity related to the InsurTech movement that began about 4-5 years ago show few signs of abating. If anything, the movement is transitioning into a new phase. But before even evaluating whether InsurTech is maturing, it is important to set some definitions and boundaries.

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