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Viewing entries written by Mark Breading

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Differentiate: Look to Other Industries to Gain Advantage

October 04 2013 | Mark Breading

Aside from gaining market edge among insurance competitors, look to outside industries to gain best practices for advantage within. At our recent SMA Summit: Innovate for Advantage, I facilitated a panel discussion on Customer Experience with Hugh Anderson, Senior Industry Principal, SAP Financial Services/Insurance; Brian Piccolo, Director, Digital Strategic Services...

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Telematics and Agents: Like Water and Oil?

June 17 2013 | Mark Breading

Much has been written and debated about usage-based insurance, enabled by telematics technologies. But one aspect of the conversation that has been largely ignored concerns the implications for agents and brokers. The vast majority of P&C companies in the US use the independent agent distribution channel, and Canada is even...

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Study Shows Increased Spending on Data and Analytics Continues in 2013

May 20 2013 | Mark Breading

There is no question that analytics projects are viewed as game-changers, but insurers also see the need to focus on improving and enhancing their data to fully capitalize on the power of analytics. I’ve recently seen that confirmed through our second annual Data and Analytics study done in conjunction with...

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