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Viewing entries written by Karen Pauli

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Three Ways L&A Insurers Are Smarter Than P&C Insurers

April 03 2018 | Karen Pauli

In many quarters, the above title could be fighting words! Since I can’t even watch an Olympic boxing match, much less an all-out fight, let me explain.

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Agents and Brokers are Dead: Wait - Not So Fast!

January 23 2018 | Karen Pauli

For the past several years, a significant number of individuals and new-breed companies have emphatically stated that independent agents and brokers are dead. They don’t serve the needs of today’s consumers. They are behind the times from a technology standpoint. They are difficult to deal with.

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Life Isn’t a Bowl of Cherries – It’s Customer Analytics

October 09 2017 | Karen Pauli

In 1931, Ethel Merman sang a song titled “Life Is Just a Bowl of Cherries.” The phrase “life is a bowl of cherries” carried on – meaning that life is carefree. The L&A industry certainly can’t adopt this phrase because generating profit and growth has been significantly challenging since the...

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Why Refocusing on Data and Analytics is Critical

August 31 2017 | Karen Pauli

Data and analytics is a phrase that is probably in 75% of articles and blogs written today. In fact, data and analytics is used so frequently that it almost appears to be one word – dataandanalytics.

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Telematics: A Claims Adjuster’s New BFF

May 23 2017 | Karen Pauli

Nobody can have too many BFF’s (that’s best friends forever in today’s texting-driven vernacular).  That statement goes double for claims adjusters who are frequently seen as “bad guys” because of all the difficult-to-understand complexities of the adjusting process.

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Fraud is Not a Cost of Doing Business – and Emerging Tech is Here to Prove It!

March 21 2017 | Karen Pauli

Fraud has long been a significant problem for the insurance industry – actually since the very beginning of insurance at Lloyd’s coffee house. The Coalition Against Insurance Fraud indicates that 5-10% of claims costs are related to fraud, with over 30% of insurers reporting as much as 20% of claims...

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MGA 4.0 – Why InsurTech is Changing the Game Again

February 20 2017 | Karen Pauli

The journey, over time, of the insurance Managing General Agent (MGA) is an interesting one. In their original manifestation in the late 1800s/early 1900s, MGAs were a way for east-coast insurers to get their products west, without having to commit their own resources – clearly a valuable business model.

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Autonomous Vehicles Keeping You Awake at Night? You’ve Got the Wrong Problem.

February 07 2017 | Karen Pauli

A good number of prognosticators are loudly heralding the end of auto insurance and the insurers that rely on this income stream – due to the arrival of autonomous vehicles. While there is no doubt that auto insurance will change over time due to autonomous vehicles, the doomsday folks paint...

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The Broadening Horizon of Analytics in Core: How Acquisitions Are Reshaping the Landscape

February 02 2017 | Karen Pauli

With last week’s announcement that Insurity has acquired Valen Analytics, the core and analytics landscape has changed again. We have been tracking M&A activity and outside investments in the core systems space for some time, and the past year has seen a marked trend toward the acquisition of data and...

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Got Transformation Anxiety? Cross 7 Bridges and Call Me in the Morning!

January 17 2017 | Karen Pauli

I don’t like bridges – particularly, those high bridges with long expanses. Crossing a bridge makes my stomach do flip flops, I hear the blood rushing in my ears, and from time to time, I see little dots dancing before my eyes.

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