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Viewing entries written by Karen Pauli

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The Homeowners Insurance Quoting Process: Is It Improving?

August 28 2019 | Karen Pauli

One of the big areas of focus across the insurance industry, in general, has been to streamline the application/quoting process. Whether it’s agents who are submitting applications for their customers or individuals and business owners filling out their own applications, there is a clear recognition that faster and simpler is...

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Product Proliferation – Don’t Let the Trends Pull You In

August 15 2019 | Karen Pauli

Our digital world has changed many things in a blink of an eye, it seems. I don’t need to remind you. There are tens upon tens of blogs that remind us of all the ways digital has – or sometimes has not – changed the business of insurance.

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The Reinsurers Are Coming – And It Might Not Be How You Expected

July 31 2019 | Karen Pauli

It is always exciting to see industry results – particularly those that rank insurers by premium size. It is probably the competitive nature that lies within most of us that gets a bit of a thrill out of seeing which insurer is gaining position and which is losing position.

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2019 Commercial Lines Strategies: Stepping Up to The Plate

January 24 2019 | Karen Pauli

Given that this blog is coming out in January, a baseball reference in the title might seem a wee bit out-of-season. Should it be a football reference? Perhaps. But SMA’s recent report, 2019 Strategic Initiatives: P&C Commercial Lines, is future focused.

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In 2019, AI Will Step Out of the Headlines and Into Practical Solutions

December 19 2018 | Karen Pauli

For 2018, SMA’s prediction was that AI was going to be the dominant headline. And in fact, that was the case. Virtually every entity that has a place in the insurance industry found a discussion thread around AI.

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Data Prefill: Now You See It, Now You Don’t

November 29 2018 | Karen Pauli

Frequently at children’s birthday parties, a guest magician will utter the well-worn phrase “now you see it, now you don’t” – and a bouquet of flowers disappears. For many, it’s a heartwarming memory. But what does that have to do with insurance? It relates to the vast quantity of questions...

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Emerging Technologies in Commercial Lines: Vive La Difference!

October 15 2018 | Karen Pauli

Historically, technology adoption within commercial lines organizations has been met with a wall of push-back, largely related to commercial lines being wrapped in a cloak of “art versus science” thinking. Because of risk and product complexity, commercial lines organizations believed that only highly trained and seasoned humans could be involved...

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Claims is a People Business: The New Definition

September 11 2018 | Karen Pauli

Claims is a people business – virtually every claims executive I have ever met believes this. If you have ever been in a vehicle accident, experienced damage to your home or business, or been injured in a work-related incident, one of the first things that comes to mind is: I...

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Getting Under the Covers of Today’s P&C Digital Distribution Response

July 31 2018 | Karen Pauli

Today, the discussions around insurance distribution channels are in perpetual motion – everyone has an opinion as to where it’s going. But where is it today? What has changed? What hasn’t? And where are the investment dollars going? These are great questions, and most insurance professionals are interested in the answers.

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Can You Guess Who is Really Disrupting Insurance?

July 25 2018 | Karen Pauli

In a recent SMA blog, Karen Furtado, SMA partner, posed this question: “Have you ever found yourself hearing a word so frequently that it begins to lose its meaning?” (In that specific instance, the word she was referring to was “transformation.”) But, I think that everyone who reads that question...

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