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Viewing entries written by Karen Pauli

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IoT: A One-Sided Coin?

November 10 2020 | Karen Pauli

The insurance industry excels at tactics. If one is an underwriter, a claims person, or contact center manager, and a problem is detected, it’s all hands on deck to solve that problem. What tactics could wrestle that problem to the ground? That’s generally the direction the industry is most comfortable...

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AI Investment in Commercial Lines – Do Insurers Have It Right?

October 14 2020 | Karen Pauli

Artificial Intelligence (AI) has been in almost every technology-based headline over the past 24 months. If an incumbent technology provider or a newly emerging InsurTech organization wants to grab attention – well, just insert AI in the first few lines of the description.

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Claims 2021 Planning: Are You Placing the Right Bets?

October 01 2020 | Karen Pauli

It’s planning season – at least in most insurance companies. It is time to take out the 2020 budget and see where line items need to move for next year. Did the claims organization meet objectives? If not, what adjustments need to be made to ensure those objectives are fulfilled?...

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InsurTech Distribution – The New Frontier – Again!

May 28 2020 | Karen Pauli

Compiling a list of the Top 50 InsurTechs (as was done at SMA in the April 2020 timeframe) is an interesting process. First off, you quickly realize that there are an amazing number of InsurTechs with meaningful value propositions that are on the path to success. Way more than 50! 

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The Growing Case (and Opportunity) for Insurance Coverage Transparency

April 27 2020 | Karen Pauli

Sadly, the insurance-focused news outlets are starting to overflow with references to who is suing whom over certain types of coverage related to the COVID-19 pandemic. There is a growing regulatory and legislative outcry for the insurance industry to pay out in instances where there is no specified coverage or...

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After COVID-19 Passes, Will Auto Telematics Get a New Lease on Life?

April 09 2020 | Karen Pauli

Over the past several weeks, there have been numerous aerial photos of some of the nation’s largest highway systems – devoid of vehicles. The sight of tens of miles of interconnected ramps, junctions, and straightaways with no visible cars is startling, almost a made-for-Hollywood view.

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The Moment of Truth: Why Looking Through the Windshield is Needed in the New Norm.

March 26 2020 | Karen Pauli

Based on the title of this blog, your first reaction is likely to be – this is a blog about auto insurance or distracted driving. But it is not. It’s about lessons learned coming out of the COVID-19 pandemic.

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Personal Lines Workforce Modernization: What’s the Price Tag?

February 11 2020 | Karen Pauli

For me, one of the happiest, most inspiring headlines I’ve seen in recent months read – “Nationwide announces five-year, $160M Future of Work investment.” Finally, an insurer was putting a stake in the ground, announcing a major commitment to address a looming and significant reality – the nature of work...

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Are Transformational Technologies Losing Steam in Personal Lines?

December 18 2019 | Karen Pauli

Technology adoption in personal lines has been going on for a long time. Because of the early advent of personal auto data standards, technology adoption has been fairly “easy” (always a relative term!). Many insurers have staked their industry competitive advantage on data and analytics – Progressive comes to mind.

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Commercial Lines Insurers Are Embracing Transformational Technology – No, Really!

December 06 2019 | Karen Pauli

Journalism 101 classes teach that a provocative headline is necessary to attract readers. Today, many news outlets are taking that to a high art form. Current journalism aside, my guess is that the above headline drew some insurance industry skeptics to read further.

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