| Contact Us

Viewing entries written by Karen Pauli

< Show all Articles

The Moment of Truth: Why Looking Through the Windshield is Needed in the New Norm.

March 26 2020 | Karen Pauli

Based on the title of this blog, your first reaction is likely to be – this is a blog about auto insurance or distracted driving. But it is not. It’s about lessons learned coming out of the COVID-19 pandemic.

Read the full post »

Personal Lines Workforce Modernization: What’s the Price Tag?

February 11 2020 | Karen Pauli

For me, one of the happiest, most inspiring headlines I’ve seen in recent months read – “Nationwide announces five-year, $160M Future of Work investment.” Finally, an insurer was putting a stake in the ground, announcing a major commitment to address a looming and significant reality – the nature of work...

Read the full post »

Are Transformational Technologies Losing Steam in Personal Lines?

December 18 2019 | Karen Pauli

Technology adoption in personal lines has been going on for a long time. Because of the early advent of personal auto data standards, technology adoption has been fairly “easy” (always a relative term!). Many insurers have staked their industry competitive advantage on data and analytics – Progressive comes to mind.

Read the full post »

Commercial Lines Insurers Are Embracing Transformational Technology – No, Really!

December 06 2019 | Karen Pauli

Journalism 101 classes teach that a provocative headline is necessary to attract readers. Today, many news outlets are taking that to a high art form. Current journalism aside, my guess is that the above headline drew some insurance industry skeptics to read further.

Read the full post »

A New Bet on The Insurance Technology Leaders of the Future

November 21 2019 | Karen Pauli

In five years, the premier insurance technology providers will be Aon, Marsh, Munich Re, Swiss Re, and Allianz. This is a fairly radical statement to make, but it is not made without evidence and support. The following five announcements lead me to this conclusion:

Read the full post »

Claims – Caught Between a Rock and a Hard Place – No More!

November 14 2019 | Karen Pauli

According to the Grammarist.com, the phrase “caught between a rock and a hard place” came about in the early 1900s in Bisbee, Arizona, where miners who were seeking better working conditions pushed the mine owners for improvements.

Read the full post »

The Homeowners Insurance Quoting Process: Is It Improving?

August 28 2019 | Karen Pauli

One of the big areas of focus across the insurance industry, in general, has been to streamline the application/quoting process. Whether it’s agents who are submitting applications for their customers or individuals and business owners filling out their own applications, there is a clear recognition that faster and simpler is...

Read the full post »

Product Proliferation – Don’t Let the Trends Pull You In

August 15 2019 | Karen Pauli

Our digital world has changed many things in a blink of an eye, it seems. I don’t need to remind you. There are tens upon tens of blogs that remind us of all the ways digital has – or sometimes has not – changed the business of insurance.

Read the full post »

The Reinsurers Are Coming – And It Might Not Be How You Expected

July 31 2019 | Karen Pauli

It is always exciting to see industry results – particularly those that rank insurers by premium size. It is probably the competitive nature that lies within most of us that gets a bit of a thrill out of seeing which insurer is gaining position and which is losing position.

Read the full post »

2019 Commercial Lines Strategies: Stepping Up to The Plate

January 24 2019 | Karen Pauli

Given that this blog is coming out in January, a baseball reference in the title might seem a wee bit out-of-season. Should it be a football reference? Perhaps. But SMA’s recent report, 2019 Strategic Initiatives: P&C Commercial Lines, is future focused.

Read the full post »

1 2 3 4