| Contact Us

Viewing entries written by Karen Furtado

< Show all Articles

Core Systems are Foundational to Digital Enablement

April 07 2021 | Karen Furtado

During 2020, there was much uncertainty in the industry on how we would move forward on the mission-critical decisions that needed to be made around core systems. There were endless discussions on how COVID-19 would impact insurers’ ability to make core buying decisions.

Read the full post »

Myth or Reality? Core Systems Take a Backseat to Digital Projects

January 15 2021 | Karen Furtado

I know many of you have been in insurance for quite some time. And it might really sound like an amazing statement to say: “Core systems will take a back seat to digital projects.” The other blogs in our “Myth or Reality” series have provided a lot of context and...

Read the full post »

Payments at the Speed of Light

August 19 2020 | Karen Furtado

What is the saying old saying? Moving faster than the speed of light? This would be the desired state for many policyholders and claimants, but it is not the current state of inbound and outbound payments processed in insurance today.

Read the full post »

Digital Outbound Payments: Reaching the Peak of the Summer Heat Index!

June 16 2020 | Karen Furtado

The hot temperatures of summer are kicking in around the US, and we can see that it is not just the outside temperatures that are escalating. As we take the temperature of digital transformation in the market, there is one area that is quickly rising from “warm” to “red hot.”...

Read the full post »

Core System Buying Patterns: Meeting the Digital Needs of Today and Tomorrow

April 03 2020 | Karen Furtado

The core system of tomorrow needs to be the backbone that will support the digital enterprise of the future.

Read the full post »

The Moment of Truth: Cloud Computing Delivers Needed Services to our Distributed Workforce

March 30 2020 | Karen Furtado

Through the countless discussions that have occurred this past two weeks with many insurers, there have been many successful strategies that have shone through as insurers have been executing their business continuity plans. And there have been certain challenges on the other side.

Read the full post »

Core Systems Buying Game: Are We in the Late Innings of Yesterday’s Game or in a Brand New Digital Game?

May 30 2019 | Karen Furtado

Of all the software sold within the insurance industry, core systems continue to be the dominant purchase for hundreds of insurers. And just when you think it might slow down – that every last insurer has bought the system that they will need to support their business – we see...

Read the full post »

Perspectives From a Smart Home Owner: How Insurers Can Help

February 21 2019 | Karen Furtado

There are so many great advances in the area of smart homes and buildings, it makes me wonder what the actual impact has been, or what I might have had to deal with, without all the smart features.

Read the full post »

How Amazon and Netflix Solved the Digital Challenges That Insurers Face Today

February 12 2019 | Karen Furtado

What insurers face now, digital giants like Amazon and Netflix faced when they moved to operate exclusively in the digital marketplace … transactions increasingly shifting to digital ... operations impacted by an unprecedented wave of automation.

Read the full post »

Paper Checks – Here Today, Gone Tomorrow?

January 28 2019 | Karen Furtado

Insurers are becoming more digitally-based, data-driven organizations that are investing in the customer experience to address the new expectations of today’s consumer. But at the same time, there are always some old habits that die hard – habits that need to change but somehow remain the same.

Read the full post »

1 2 3 4 57