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Viewing entries written by Karen Furtado

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Payments at the Speed of Light

August 19 2020 | Karen Furtado

What is the saying old saying? Moving faster than the speed of light? This would be the desired state for many policyholders and claimants, but it is not the current state of inbound and outbound payments processed in insurance today.

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Digital Outbound Payments: Reaching the Peak of the Summer Heat Index!

June 16 2020 | Karen Furtado

The hot temperatures of summer are kicking in around the US, and we can see that it is not just the outside temperatures that are escalating. As we take the temperature of digital transformation in the market, there is one area that is quickly rising from “warm” to “red hot.”...

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Core System Buying Patterns: Meeting the Digital Needs of Today and Tomorrow

April 03 2020 | Karen Furtado

The core system of tomorrow needs to be the backbone that will support the digital enterprise of the future.

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The Moment of Truth: Cloud Computing Delivers Needed Services to our Distributed Workforce

March 30 2020 | Karen Furtado

Through the countless discussions that have occurred this past two weeks with many insurers, there have been many successful strategies that have shone through as insurers have been executing their business continuity plans. And there have been certain challenges on the other side.

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Core Systems Buying Game: Are We in the Late Innings of Yesterday’s Game or in a Brand New Digital Game?

May 30 2019 | Karen Furtado

Of all the software sold within the insurance industry, core systems continue to be the dominant purchase for hundreds of insurers. And just when you think it might slow down – that every last insurer has bought the system that they will need to support their business – we see...

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Perspectives From a Smart Home Owner: How Insurers Can Help

February 21 2019 | Karen Furtado

There are so many great advances in the area of smart homes and buildings, it makes me wonder what the actual impact has been, or what I might have had to deal with, without all the smart features.

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How Amazon and Netflix Solved the Digital Challenges That Insurers Face Today

February 12 2019 | Karen Furtado

What insurers face now, digital giants like Amazon and Netflix faced when they moved to operate exclusively in the digital marketplace … transactions increasingly shifting to digital ... operations impacted by an unprecedented wave of automation.

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Paper Checks – Here Today, Gone Tomorrow?

January 28 2019 | Karen Furtado

Insurers are becoming more digitally-based, data-driven organizations that are investing in the customer experience to address the new expectations of today’s consumer. But at the same time, there are always some old habits that die hard – habits that need to change but somehow remain the same.

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2019 Will Be the Year of the Agile Mandate

December 13 2018 | Karen Furtado

In 2018, insurers transformed in many ways, with wide spread progress being made in the areas of innovation. We have seen a collaborative mindset resulting in the conjoinment of the rich expertise of incumbent technology with the speed and agility associated with InsurTechs.

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Quest for the Holy Grail – Data and Analytics Driving New User Experiences in Workers’ Comp

October 23 2018 | Karen Furtado

Quotes from only five data points, or even fewer? Name your number, and you can find an insurer looking to transform the sales experience to match. We have seen a great deal of this momentum in personal lines with increasing attention in small commercial lines.

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