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Viewing entries written by Heather Turner

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Progress and Pause: Transformational Tech is Changing in Personal Lines

January 04 2022 | Heather Turner

Policyholders faced innumerable challenges within the past two years, resulting in unprecedented changes to their consumer behavior. Personal lines insurers responded swiftly to meet insureds’ new and evolving needs. They went all-in on digital self-servicing capabilities for customers, agents, and employees, but recent market activity suggests that insurers’ top technology...

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Full Steam Ahead? Commercial Insurers Are Shifting Their Transformational Tech Priorities

December 13 2021 | Heather Turner

It is difficult to imagine where digital business operations would be today if it wasn’t for the catalyst that is the pandemic. For nearly two years, businesses across industries, and especially within insurance, accelerated digital transformation plans to adapt to remote access for customers and employees.

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