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Viewing entries written by Deb Smallwood

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Cooking Up Change … A Recipe for Underwriting Transformation

August 03 2020 | Deb Smallwood | Megan Bock Zarnoch

The world is changing fast. And commercial insurance fills an increasingly important need in our world by creating predictability out of uncertainty and helping businesses of all sizes navigate this turbulent time. This insurance model enables businesses to continue to participate in the economy; fulfill product and service needs; keep...

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THE 10 MOMENTS OF TRUTH: How Insurers are Responding to COVID-19

April 02 2020 | Deb Smallwood

In the midst of all the chaos, insurers are being put to test in real time. For all, it becomes the moment of truth for our industry and every individual company.

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The Moment of Truth: Insurance Is Standing Strong

March 19 2020 | Deb Smallwood

In a blink of an eye – the world – society – and all of humanity – are being stressed and tested at every level imaginable due to the rapid spread of COVID-19. No one could ever have imagined or planned what this could really be like … including our industry.

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Eight Critical Areas for Customer Experience Transformation

July 29 2019 | Deb Smallwood

Customer experience is an essential component of the transformational journey. 

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Are Commercial Lines Insurers Investing in Traditional Foundational Technologies?

June 27 2019 | Deb Smallwood

Nowadays, transformation is a top buzzword in the insurance world. But beyond the buzz, it reflects what is happening in the insurance industry today – as a whole and within each company. It turns out that there is a lot going on in the commercial lines sector.

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Thinking Big for True Transformation

May 22 2019 | Deb Smallwood

An insurance transformation journey is a required trajectory for every company within our industry’s ecosystem that wants to remain relevant beyond 2030.

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Accelerating the Transformational Journey: Future-State Vision Imperative

May 14 2019 | Deb Smallwood

I am so excited to share our latest research report, “Bringing New Focus to the Transformation Journey: Accelerating Transformation with a New Lens.”  This report highlights much of what we have been talking about at our client engagements and various speaking opportunities over the past year.

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So, Who Is Your Customer and How Is the Experience?

April 24 2019 | Deb Smallwood

In today’s digital world, it has become a mandate to focus on the customer and their experience. No longer is it just about optimizing the business and processing the transaction; it is also the overall experience that matters for retention, renewal, and even loyalty.

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Is the InsurTech Wave Hitting a Riptide?

January 22 2019 | Deb Smallwood

Has the InsurTech wave hit a riptide? At Strategy Meets Action, we think it has.

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2019 Will Be the Year That Customer Experience Meets Digital Transformation

December 12 2018 | Deb Smallwood

The one prediction that will hold true for 2019 is that it will be the year that Customer Experience Meets Digital Transformation.

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