Core Systems are Foundational to Digital Enablement
During 2020, there was much uncertainty in the industry on how we would move forward on the mission-critical decisions that needed to be made around core systems. There were endless discussions on how COVID-19 would impact insurers’ ability to make core buying decisions.
The Digital Journey of Personal Lines Insurers
Personal lines insurers experienced the disruption and change of 2020 like the rest of the world. Most were already on digital transformation journeys before the pandemic but the tumultuous events of last year caused many to reprioritize digital projects and change the shape of their transformation journeys.
SPAC-Mania, M&A, and InsurTech Investment: Understanding the “Why”
The past six to twelve months in insurance have seen a historic level of activity for mergers and acquisitions, new investments, and public offerings. It seems like every type of entity in the insurance world has been swept up in this trend.
The Digital Journey of Commercial Lines Insurers
Commercial lines insurers are moving forward on their digital journeys, spurred by customer demands and the acceleration of digital capabilities in the world at large. In earlier phases of the industry’s digital journey, all the attention was on personal lines.
Insurance 2030: Scenarios for the Future, Implications for Today
It can be difficult to think about the future when the demands of the day are so pressing. The pandemic and events of 2020 have caused seismic shifts in society, affecting everyday patterns, lifestyles, and business operations.
Myth or Reality? The Pandemic Signals the End of Agents
With each new wave of technology over the past few decades, there have been many predictions that this is the end of agent distribution. You know the drill: “Technology can be so much more efficient and remove all that expense related to those human distributors.” I can remember back to...
Myth or Reality? Core Systems Take a Backseat to Digital Projects
I know many of you have been in insurance for quite some time. And it might really sound like an amazing statement to say: “Core systems will take a back seat to digital projects.” The other blogs in our “Myth or Reality” series have provided a lot of context and...
Myth or Reality? Customer Experience is a Discipline Unto Itself
Today, when people talk about the customer experience, there is an idea, or a myth, if you will, that customer experience is a discipline unto itself. Consider this scenario: Let's say you've appointed a head of customer experience, and it’s likely they are part of your senior management team.
Myth or Reality? Remote Work Halts Innovation and Collaboration in the Workplace
Is it myth or reality that remote work is going to halt innovation and collaboration in our workplaces? I want to clarify something up front. Usually when we say “innovation,” what immediately jumps to mind is technology. But the definition of innovation is much broader than that.
Myth or Reality? Digital Transformation Stalls Due to the Pandemic
To assess this statement, we really need to think about digital transformation from past investments, the current state in the context of the pandemic, and the strategies planned for 2021.
