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The Future of P&C Insurance Distribution

July 12 2018 | Mark Breading

How much will the distribution of P&C insurance change in the next five years? This is anything but an academic question. Insurers, agents/brokers, and tech companies are all trying to read the tea leaves to position for success in a changing environment.

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Innovation in Action: John Hancock’s Vitality Program

June 26 2018 | Deb Smallwood

There’s more to staying healthy than eating your fruits and vegetables – and John Hancock Insurance Company knows it.

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The Impact of One Word on the Industry: Transformation

June 14 2018 | Karen Furtado

Have you ever found yourself hearing a word so frequently that it begins to lose its meaning? At SMA, we find this to be true with the word “transformation.” It is often used interchangeably with modernization, but in reality, they mean two very different things.

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An Omni-Channel Disaster: A Cautionary Tale

June 05 2018 | Mark Breading

The case for omni-channel capabilities is compelling. We are in an age where customers have many options for communicating. And the companies that can best provide them with capabilities to connect anytime, anywhere, via any method will increasingly be the winners.

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Cloud Takes a Starring Role in the New Core Systems Paradigm

May 31 2018 | Karen Furtado

Eight years ago, I was giving a talk on cloud at a conference. The first thing I had to do was explain what the cloud is. It’s a new world, isn’t it? Cloud is no longer for the digital giants, the InsurTechs, and the early adopters.

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To Be InsurTech or Not to Be InsurTech – Is No Longer the Question

May 24 2018 | Karen Pauli

It is probably a bit presumptuous to liken the InsurTech startup movement to Hamlet’s famous “To Be or Not to Be” soliloquy. It is, after all, a well-known and historical Shakespearean reference. However, the similarity is in the questions asked, and such a question has probably been asked prior to...

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When “Modern” Isn’t Enough: Personal Lines Core Systems for the Digitally Native

May 22 2018 | Karen Furtado

Insurers, I have some good news and some bad news. Insurers have made tremendous progress in core modernization, actively purchasing and implementing new core systems and beginning to adapt their businesses to take full advantage of modern core systems’ capabilities.

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10 Essential Actions for Your Digital Success

May 17 2018 | Deb Smallwood

Becoming a digital insurer is an essential requirement for being competitive in insurance today – but even more so for the future. Your digital strategy becomes the framework from which to leverage all other transformational initiatives, not only for the customer experience but for the employee and operational experiences as well.

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Convergence in Action: InsurTechs Meet Tech Incumbents in Core

May 15 2018 | Karen Furtado

One of the most pressing questions that has arisen from the InsurTech movement is this: Will InsurTech startups have a need to utilize the incumbent tech market’s capabilities? In the past three years, startups have been actively partnering with other startups, insurers, and tech incumbents.

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A Tale of Three Industries: Profiles in the Customer Experience

May 08 2018 | Mark Breading

Every industry wants to improve the experiences they provide to their customers. And perhaps more than any other area of business, companies are looking to other industries for examples, case studies, and lessons learned. Recent personal experiences with three industries highlighted how experiences have changed and how different they can be.

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