Claims is a People Business: The New Definition
Claims is a people business – virtually every claims executive I have ever met believes this. If you have ever been in a vehicle accident, experienced damage to your home or business, or been injured in a work-related incident, one of the first things that comes to mind is: I...
Getting Under the Covers of Today’s P&C Digital Distribution Response
Today, the discussions around insurance distribution channels are in perpetual motion – everyone has an opinion as to where it’s going. But where is it today? What has changed? What hasn’t? And where are the investment dollars going? These are great questions, and most insurance professionals are interested in the answers.
Can You Guess Who is Really Disrupting Insurance?
In a recent SMA blog, Karen Furtado, SMA partner, posed this question: “Have you ever found yourself hearing a word so frequently that it begins to lose its meaning?” (In that specific instance, the word she was referring to was “transformation.”) But, I think that everyone who reads that question...
GIS: The Most Important Technology for Insurance That No One Talks About
Geographic Information Systems (GIS) may conjure up images among insurers of an old technology that tends to be used by a few passionate specialists at their company. It is true that the technologies for mapping and visualization have been around for decades.
The Future of P&C Insurance Distribution
How much will the distribution of P&C insurance change in the next five years? This is anything but an academic question. Insurers, agents/brokers, and tech companies are all trying to read the tea leaves to position for success in a changing environment.
Innovation in Action: John Hancock’s Vitality Program
There’s more to staying healthy than eating your fruits and vegetables – and John Hancock Insurance Company knows it.
The Impact of One Word on the Industry: Transformation
Have you ever found yourself hearing a word so frequently that it begins to lose its meaning? At SMA, we find this to be true with the word “transformation.” It is often used interchangeably with modernization, but in reality, they mean two very different things.
An Omni-Channel Disaster: A Cautionary Tale
The case for omni-channel capabilities is compelling. We are in an age where customers have many options for communicating. And the companies that can best provide them with capabilities to connect anytime, anywhere, via any method will increasingly be the winners.
Cloud Takes a Starring Role in the New Core Systems Paradigm
Eight years ago, I was giving a talk on cloud at a conference. The first thing I had to do was explain what the cloud is. It’s a new world, isn’t it? Cloud is no longer for the digital giants, the InsurTechs, and the early adopters.
To Be InsurTech or Not to Be InsurTech – Is No Longer the Question
It is probably a bit presumptuous to liken the InsurTech startup movement to Hamlet’s famous “To Be or Not to Be” soliloquy. It is, after all, a well-known and historical Shakespearean reference. However, the similarity is in the questions asked, and such a question has probably been asked prior to...
