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SPAC-Mania, M&A, and InsurTech Investment: Understanding the “Why”

March 23 2021 | Mark Breading

The past six to twelve months in insurance have seen a historic level of activity for mergers and acquisitions, new investments, and public offerings. It seems like every type of entity in the insurance world has been swept up in this trend.

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The Digital Journey of Commercial Lines Insurers

March 02 2021 | Mark Breading

Commercial lines insurers are moving forward on their digital journeys, spurred by customer demands and the acceleration of digital capabilities in the world at large. In earlier phases of the industry’s digital journey, all the attention was on personal lines.

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Insurance 2030: Scenarios for the Future, Implications for Today

February 02 2021 | Mark Breading

It can be difficult to think about the future when the demands of the day are so pressing. The pandemic and events of 2020 have caused seismic shifts in society, affecting everyday patterns, lifestyles, and business operations.

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Myth or Reality? The Pandemic Signals the End of Agents

January 15 2021 | Mark Breading

With each new wave of technology over the past few decades, there have been many predictions that this is the end of agent distribution. You know the drill: “Technology can be so much more efficient and remove all that expense related to those human distributors.” I can remember back to...

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Myth or Reality? Core Systems Take a Backseat to Digital Projects

January 15 2021 | Karen Furtado

I know many of you have been in insurance for quite some time. And it might really sound like an amazing statement to say: “Core systems will take a back seat to digital projects.” The other blogs in our “Myth or Reality” series have provided a lot of context and...

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Myth or Reality? Customer Experience is a Discipline Unto Itself

January 15 2021 | Judy DeLaRosa

Today, when people talk about the customer experience, there is an idea, or a myth, if you will, that customer experience is a discipline unto itself. Consider this scenario: Let's say you've appointed a head of customer experience, and it’s likely they are part of your senior management team.

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Myth or Reality? Remote Work Halts Innovation and Collaboration in the Workplace

January 15 2021 | Megan Bock Zarnoch

Is it myth or reality that remote work is going to halt innovation and collaboration in our workplaces? I want to clarify something up front. Usually when we say “innovation,” what immediately jumps to mind is technology. But the definition of innovation is much broader than that.

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Myth or Reality? Digital Transformation Stalls Due to the Pandemic

January 15 2021 | Deb Smallwood

To assess this statement, we really need to think about digital transformation from past investments, the current state in the context of the pandemic, and the strategies planned for 2021.

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InsurTech 2020: Has the Pandemic Changed the Trajectory?

January 05 2021 | Mark Breading

Right before the pandemic hit, I published a blog that reflected on the first decade of the InsurTech movement and made predictions for the decade starting with 2020. Little did I know that the world was about to plunge into chaos and fundamental change due to the global pandemic.

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P&C Personal Lines in 2021: How Are Insurer Strategies Changing?

December 17 2020 | Mark Breading

Individuals with strategy and planning roles have had a busy time in 2020 adapting to the evolving realities of the pandemic and economic uncertainties. 2021 is likely to be more of the same for people in these roles. Entering into 2020, personal lines insurers were on a transformation path.

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