Insurers Invest in New 3CM* Projects to Enhance the Customer Experience
There are a number of factors that influence the customer experience in insurance, and many of them are visible through the touches an insurer or agent has with the policyholder. These touches typically involve documents, correspondence, voice communications, and web interactions.
Some Heard and Imagined the Potential: AXA and Facebook Reimagining Insurance
The reactions and responses to the SMA blog “The Shot Heard Around the Industry: AXA and Facebook” have been very interesting and enlightening. It has had very polarized reactions ... from some that envision and imagine the potential, and from others that only see today’s view of Facebook and insurance.
The Shot Heard Around the Industry: AXA and Facebook Reimagining Insurance
What a stunner and brilliant outside-in move by AXA – to position themselves as a dominant digital insurance company by partnering with Facebook! You baseball fans will know the phrase, “the shot heard round the world,” which was said about the game-winning home run by a New York Giants player...
Next-Gen Insurer: Fueled by Innovation
Innovation is a crucial strategic mandate that is defining a new era of winners and losers. From retail to entertainment and everything in between, decades of business traditions and assumptions are toppling due to change – change that runs the gamut from customer behaviors and expectations to the use of...
Striking a Nerve in the Insurance Industry: Google and Insurance
To say we struck a nerve in the industry with the Google and Insurance: Far Reaching Implications research is an understatement! It was picked up by all the major industry media – in some cases multiple times.
What’s Happening in Commercial Lines Underwriting Automation?
Insurers are paying closer attention to how they can automate commercial lines underwriting – not just the simple risks that some have already highly automated today, but the very complex and specialty risks as well. They are looking at sophisticated functionality that extends beyond what a policy administration system can...
Life and Annuity Insurers Investing in Customers and Core
We’ve just released a new research study, identifying the top 10 business application projects and the top 10 technology projects for L&A insurers. The study, 2014 Insurance Ecosystem: L&A Insurer Business Applications and Technology Projects, is based on a survey of insurers in North American representing all lines of business...
The New Face of M&A
Over the last couple of decades, we have seen many mergers and acquisitions (M&A) that have enhanced and expanded the companies involved, often motivated by the basic business drivers of seeking growth, reaching new markets, or strengthening the distribution networks.
Time to Shift from Business/IT Alignment to Business/IT Alliance
There is no question that alignment between the views and actions of business and IT professionals is critical for synchronizing strategies, priorities, and implementation – hence the commonly used term ‘Business/IT Alignment.’ However, the word align implies that there are two separate and distinct paths that need to be arranged...
2014 Prediction: The Dawn of a New Future
Without a doubt, 2014 will be a pivotal year for the insurance industry – the dawning of a new future, reshaped more quickly than expected by powerful influencers such as customer-driven expectations, outside industry impact, and the increased speed of introduction and adoption of next-gen and emerging technologies.
