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How Amazon and Netflix Solved the Digital Challenges That Insurers Face Today

February 12 2019 | Karen Furtado

What insurers face now, digital giants like Amazon and Netflix faced when they moved to operate exclusively in the digital marketplace … transactions increasingly shifting to digital ... operations impacted by an unprecedented wave of automation.

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Paper Checks – Here Today, Gone Tomorrow?

January 28 2019 | Karen Furtado

Insurers are becoming more digitally-based, data-driven organizations that are investing in the customer experience to address the new expectations of today’s consumer. But at the same time, there are always some old habits that die hard – habits that need to change but somehow remain the same.

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2019 Commercial Lines Strategies: Stepping Up to The Plate

January 24 2019 | Karen Pauli

Given that this blog is coming out in January, a baseball reference in the title might seem a wee bit out-of-season. Should it be a football reference? Perhaps. But SMA’s recent report, 2019 Strategic Initiatives: P&C Commercial Lines, is future focused.

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Is the InsurTech Wave Hitting a Riptide?

January 22 2019 | Deb Smallwood

Has the InsurTech wave hit a riptide? At Strategy Meets Action, we think it has.

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CES2019 Recap: Six Themes for Insurers to Consider

January 15 2019 | Mark Breading

4,500 exhibitors ... 185,000 attendees ... 2.75 million square feet of exhibit space ... hundreds of sessions. That’s CES2019 in a nutshell. The range of technologies and products displayed each year is staggering, making it clear that innovation is in high gear around the world.

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Data is the Name of the Game at CES2019 … But How Will That Play Out for Insurance?

January 11 2019 | Mark Breading

CES, which once centered on Consumers and Electronics (per its name), now extends far beyond consumers and focuses much more on software and data than on the electronics and hardware. To be sure, it still all comes together in physical devices, and elements like engineering and design are vitally important.

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In 2019, AI Will Step Out of the Headlines and Into Practical Solutions

December 19 2018 | Karen Pauli

For 2018, SMA’s prediction was that AI was going to be the dominant headline. And in fact, that was the case. Virtually every entity that has a place in the insurance industry found a discussion thread around AI.

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In 2019, We will Expect More of the “New” in Insurance

December 18 2018 | Mark Breading

The insurance industry is in the midst of a renaissance with new types of activities and developments around every corner. There are new entrants, new partnerships, new business models, new investments, and new products being revealed to the market on a daily basis.

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2019 Will Be the Year of the Agile Mandate

December 13 2018 | Karen Furtado

In 2018, insurers transformed in many ways, with wide spread progress being made in the areas of innovation. We have seen a collaborative mindset resulting in the conjoinment of the rich expertise of incumbent technology with the speed and agility associated with InsurTechs.

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2019 Will Be the Year That Customer Experience Meets Digital Transformation

December 12 2018 | Deb Smallwood

The one prediction that will hold true for 2019 is that it will be the year that Customer Experience Meets Digital Transformation.

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