| Contact Us

Myth or Reality? Core Systems Take a Backseat to Digital Projects

January 15 2021 | Karen Furtado

I know many of you have been in insurance for quite some time. And it might really sound like an amazing statement to say: “Core systems will take a back seat to digital projects.” The other blogs in our “Myth or Reality” series have provided a lot of context and...

Read the full post »

Myth or Reality? Customer Experience is a Discipline Unto Itself

January 15 2021 | Judy DeLaRosa

Today, when people talk about the customer experience, there is an idea, or a myth, if you will, that customer experience is a discipline unto itself. Consider this scenario: Let's say you've appointed a head of customer experience, and it’s likely they are part of your senior management team.

Read the full post »

Myth or Reality? Remote Work Halts Innovation and Collaboration in the Workplace

January 15 2021 | Megan Bock Zarnoch

Is it myth or reality that remote work is going to halt innovation and collaboration in our workplaces? I want to clarify something up front. Usually when we say “innovation,” what immediately jumps to mind is technology. But the definition of innovation is much broader than that.

Read the full post »

Myth or Reality? Digital Transformation Stalls Due to the Pandemic

January 15 2021 | Deb Smallwood

To assess this statement, we really need to think about digital transformation from past investments, the current state in the context of the pandemic, and the strategies planned for 2021.

Read the full post »

InsurTech 2020: Has the Pandemic Changed the Trajectory?

January 05 2021 | Mark Breading

Right before the pandemic hit, I published a blog that reflected on the first decade of the InsurTech movement and made predictions for the decade starting with 2020. Little did I know that the world was about to plunge into chaos and fundamental change due to the global pandemic.

Read the full post »

P&C Personal Lines in 2021: How Are Insurer Strategies Changing?

December 17 2020 | Mark Breading

Individuals with strategy and planning roles have had a busy time in 2020 adapting to the evolving realities of the pandemic and economic uncertainties. 2021 is likely to be more of the same for people in these roles. Entering into 2020, personal lines insurers were on a transformation path.

Read the full post »

Different starting lines, same end goal: Commercial Lines Underwriting Transformation

December 16 2020 | Megan Bock Zarnoch

When Deb Smallwood and I authored A Recipe for Commercial Lines Underwriting Transformation, we articulated the need to break free of the traditional paradigm of siloed and incremental evolution being viewed on a quarter-by-quarter and year-by-year basis.

Read the full post »

P&C Commercial Lines in 2021: Innovation or Optimization?

December 04 2020 | Mark Breading

The unexpected, unprecedented events of 2020 have turned the world upside down. Like every business sector, commercial lines insurance has had to adapt and adjust throughout the year. Many commercial lines insurers have experienced significant financial hits from the pandemic due to increased claims, lower business volumes, and the decreasing...

Read the full post »

P&C Claims: 4 Themes for the Future

November 20 2020 | Mark Breading

Property and casualty claims is already one of the most dynamic, exciting, and important areas of the insurance business. Whether we are considering personal or commercial lines, or the auto, property, or casualty/medical areas, there is a lot going on.

Read the full post »

P&C Distribution: Everything Old is New Again

November 16 2020 | Mark Breading

There is a great deal of activity afoot in the P&C distribution space. New models are being explored. Old models are being upgraded for the digital era. In a recent SMA research report, I identified eight different models or options for insurers to consider.

Read the full post »

1 2 3 4 538