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The Moment of Truth: Insurance Is Standing Strong

March 19 2020 | Deb Smallwood

In a blink of an eye – the world – society – and all of humanity – are being stressed and tested at every level imaginable due to the rapid spread of COVID-19. No one could ever have imagined or planned what this could really be like … including our industry.

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InsurTech: A Decade Gone, A Decade Ahead

February 19 2020 | Mark Breading

The InsurTech movement has been underway for the better part of a decade. Now that we have entered the 2020s, it might be worth exploring what could be on the horizon for InsurTech over the next ten years.

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Personal Lines Workforce Modernization: What’s the Price Tag?

February 11 2020 | Karen Pauli

For me, one of the happiest, most inspiring headlines I’ve seen in recent months read – “Nationwide announces five-year, $160M Future of Work investment.” Finally, an insurer was putting a stake in the ground, announcing a major commitment to address a looming and significant reality – the nature of work...

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Commercial Lines Insurance Transformation: Kicking It Into High Gear

February 04 2020 | Mark Breading

Transformation is fast becoming the next overused word in insurance, right behind digital and innovation. But the fact that so many commercial lines insurers are talking about transformation indicates a reality – there is definitely fundamental change underway.

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CES2020: The Rise of a New DWI (Driving While Interacting?)

January 14 2020 | Mark Breading

At CES2020 and the related Consumer Telematics Show (CTS) in Las Vegas, the vision of the fully connected car with a range of in-car digital services was very prominent. Significant progress has been made in implementing devices, apps, and new digital capabilities for the occupants of the vehicle.

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CES2020: These Are a Few of My Favorite Things

January 13 2020 | Mark Breading

After walking a great part of the 2.9 million square feet of floor space, visiting hundreds of booths, and reading countless articles, I’ve come up with a list of my personal favorites from this year’s Consumer Electronics Show.

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CES2020: Big Themes Relevant for P&C Insurance

January 09 2020 | Mark Breading

The annual Consumer Electronics Show in Las Vegas (CES) is where the latest TVs, smartphones, and a plethora of smart gadgets of every imaginable kind are introduced and on display. This year the press is breathlessly reporting on the latest in tech that relates to every area of human endeavor,...

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AI in Insurance: Overhyped or Underestimated?

January 06 2020 | Mark Breading

Technologies in the artificial intelligence family have great potential in insurance, according to a recent SMA survey of P&C insurance executives.[1] This should come as no surprise to anyone following the developments in machine learning, natural language processing, computer visioning, chatbots, virtual assistants, and other related technologies.

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Are Transformational Technologies Losing Steam in Personal Lines?

December 18 2019 | Karen Pauli

Technology adoption in personal lines has been going on for a long time. Because of the early advent of personal auto data standards, technology adoption has been fairly “easy” (always a relative term!). Many insurers have staked their industry competitive advantage on data and analytics – Progressive comes to mind.

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Commercial Lines Insurers Are Embracing Transformational Technology – No, Really!

December 06 2019 | Karen Pauli

Journalism 101 classes teach that a provocative headline is necessary to attract readers. Today, many news outlets are taking that to a high art form. Current journalism aside, my guess is that the above headline drew some insurance industry skeptics to read further.

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