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Insurance 2030: The Future Isn’t What It Used to Be

April 13 2021 | Mark Breading

The pandemic has changed everything. Well, not everything… but it has changed many aspects of the lives of individuals and families and has had far-reaching effects on businesses in every industry. The patterns that represent the ebb and flow of daily life have been altered significantly.

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Core Systems are Foundational to Digital Enablement

April 07 2021 | Karen Furtado

During 2020, there was much uncertainty in the industry on how we would move forward on the mission-critical decisions that needed to be made around core systems. There were endless discussions on how COVID-19 would impact insurers’ ability to make core buying decisions.

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The Digital Journey of Personal Lines Insurers

March 24 2021 | Mark Breading

Personal lines insurers experienced the disruption and change of 2020 like the rest of the world. Most were already on digital transformation journeys before the pandemic but the tumultuous events of last year caused many to reprioritize digital projects and change the shape of their transformation journeys.

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SPAC-Mania, M&A, and InsurTech Investment: Understanding the “Why”

March 23 2021 | Mark Breading

The past six to twelve months in insurance have seen a historic level of activity for mergers and acquisitions, new investments, and public offerings. It seems like every type of entity in the insurance world has been swept up in this trend.

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The Digital Journey of Commercial Lines Insurers

March 02 2021 | Mark Breading

Commercial lines insurers are moving forward on their digital journeys, spurred by customer demands and the acceleration of digital capabilities in the world at large. In earlier phases of the industry’s digital journey, all the attention was on personal lines.

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Insurance 2030: Scenarios for the Future, Implications for Today

February 02 2021 | Mark Breading

It can be difficult to think about the future when the demands of the day are so pressing. The pandemic and events of 2020 have caused seismic shifts in society, affecting everyday patterns, lifestyles, and business operations.

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Myth or Reality? The Pandemic Signals the End of Agents

January 15 2021 | Mark Breading

With each new wave of technology over the past few decades, there have been many predictions that this is the end of agent distribution. You know the drill: “Technology can be so much more efficient and remove all that expense related to those human distributors.” I can remember back to...

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Myth or Reality? Core Systems Take a Backseat to Digital Projects

January 15 2021 | Karen Furtado

I know many of you have been in insurance for quite some time. And it might really sound like an amazing statement to say: “Core systems will take a back seat to digital projects.” The other blogs in our “Myth or Reality” series have provided a lot of context and...

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Myth or Reality? Customer Experience is a Discipline Unto Itself

January 15 2021 | Judy DeLaRosa

Today, when people talk about the customer experience, there is an idea, or a myth, if you will, that customer experience is a discipline unto itself. Consider this scenario: Let's say you've appointed a head of customer experience, and it’s likely they are part of your senior management team.

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Myth or Reality? Remote Work Halts Innovation and Collaboration in the Workplace

January 15 2021 | Megan Bock Zarnoch

Is it myth or reality that remote work is going to halt innovation and collaboration in our workplaces? I want to clarify something up front. Usually when we say “innovation,” what immediately jumps to mind is technology. But the definition of innovation is much broader than that.

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