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Five Predictions for Property and Casualty Insurance in 2022

January 18 2022 | Deb Smallwood | Mark Breading

The insurance industry faced a sobering wake-up call when the pandemic exposed just how unprepared insurers’ digital capabilities were in a crisis. But, in the past two years – particularly in 2021 – the industry has accelerated its digital development, making significant leaps forward in technology investments, workforce evolution, and...

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Insurance Innovation: A Look at the Most Profound Changes From the Past 20 Years

January 12 2022 | Deb Smallwood

Many of the innovations that drive the insurance business today were only figments of the imagination just two decades ago. Advancements in data, analytics, and technology have transformed every aspect of the industry, some more significantly than others.

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Progress and Pause: Transformational Tech is Changing in Personal Lines

January 04 2022 | Heather Turner

Policyholders faced innumerable challenges within the past two years, resulting in unprecedented changes to their consumer behavior. Personal lines insurers responded swiftly to meet insureds’ new and evolving needs. They went all-in on digital self-servicing capabilities for customers, agents, and employees, but recent market activity suggests that insurers’ top technology...

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Full Steam Ahead? Commercial Insurers Are Shifting Their Transformational Tech Priorities

December 13 2021 | Heather Turner

It is difficult to imagine where digital business operations would be today if it wasn’t for the catalyst that is the pandemic. For nearly two years, businesses across industries, and especially within insurance, accelerated digital transformation plans to adapt to remote access for customers and employees.

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Are MGAs’ Digital Capabilities Ready for the Distribution Revolution?

November 30 2021 | Mark Breading

It would not be an understatement to say that Managing General Agent (MGA) and Managing General Underwriter (MGU) business has exploded in the past five years. Today, MGAs and their MGU cousins account for approximately $60 billion in premium flow, up from $25 billion in 2012.

Tags: Distribution

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How P&C Insurers Can Assess Their Digital Maturity

November 04 2021 | Deb Smallwood | Mark Breading

The Strategy Meets Action Digital Maturity Model

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Why Automation in P&C Creates the Need for More Human Experts

October 15 2021 | Mark Breading

The P&C industry has been on an automation path for many years. When the pandemic hit, it became a catalyst for accelerating automation and digital transformation. Straight-through processing, self-service portals, virtual inspections, and digital payments are just a few of the areas that insurers put a sharper focus on.

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How UBI (Almost) Turned Me into a Dangerous Driver

October 11 2021 | Deanna Breading, Guest Author

I’m a senior citizen. My now-grown kids used to chide me for hardly ever reaching the speed limit even before my hair turned gray and the wrinkles stopped disappearing when my smile faded. So, my pedal-to-the-metal foot had gone into storage long before usage-based insurance (UBI) became widely available and...

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