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P&C Claims: 4 Themes for the Future

November 20 2020 | Mark Breading

Property and casualty claims is already one of the most dynamic, exciting, and important areas of the insurance business. Whether we are considering personal or commercial lines, or the auto, property, or casualty/medical areas, there is a lot going on.

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P&C Distribution: Everything Old is New Again

November 16 2020 | Mark Breading

There is a great deal of activity afoot in the P&C distribution space. New models are being explored. Old models are being upgraded for the digital era. In a recent SMA research report, I identified eight different models or options for insurers to consider.

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IoT: A One-Sided Coin?

November 10 2020 | Karen Pauli

The insurance industry excels at tactics. If one is an underwriter, a claims person, or contact center manager, and a problem is detected, it’s all hands on deck to solve that problem. What tactics could wrestle that problem to the ground? That’s generally the direction the industry is most comfortable...

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P&C Distribution: Blending Traditional and New Models

November 03 2020 | Mark Breading

A great deal of activity is underway by insurers investigating or implementing new distribution channels. For every line of business across P&C, there are compelling reasons to expand distribution beyond the tried and true channels. This is not to say that agent/broker channels or the direct distribution models are less...

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Under Construction: Commercial Lines Underwriting Transformation

October 29 2020 | Megan Bock Zarnoch

SMA with Boundless Consulting recently conducted an industry survey that provided an enlightening view of our industry’s current state while affirming that industry leaders all expect a significantly different future in underwriting.  

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Which AI Technologies Are Most Valuable for P&C Personal Lines?

October 22 2020 | Mark Breading

Artificial intelligence technologies are everywhere. The great leap forward in AI over the past decade has come along with an explosion of new tech companies, AI deployment across almost every industry sector, and AI capabilities behind the scenes in billions of intelligent devices around the world.

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What Word Would You Choose to Describe the Underwriting Organizations of the Future?

October 20 2020 | Megan Bock Zarnoch

We recently conducted an industry survey, and 80% of industry executives expect underwriting to be significantly different in the next five years. 94% expect it to be significantly different by the end of the next decade. Essentially, we all agree that it’s changing.

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AI Investment in Commercial Lines – Do Insurers Have It Right?

October 14 2020 | Karen Pauli

Artificial Intelligence (AI) has been in almost every technology-based headline over the past 24 months. If an incumbent technology provider or a newly emerging InsurTech organization wants to grab attention – well, just insert AI in the first few lines of the description.

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P&C Insurers Shift Course as the Pandemic Continues

October 07 2020 | Mark Breading

When will the COVID-19 pandemic end? Will it end? P&C insurers, like all other business sectors, are faced with a time of unprecedented uncertainty. There are always multiple external factors to consider when developing strategies and adjusting ongoing plans.

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Claims 2021 Planning: Are You Placing the Right Bets?

October 01 2020 | Karen Pauli

It’s planning season – at least in most insurance companies. It is time to take out the 2020 budget and see where line items need to move for next year. Did the claims organization meet objectives? If not, what adjustments need to be made to ensure those objectives are fulfilled?...

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