Viewing entries written by Mark Breading
The Digital Insurer: Are We There Yet?
Recently there have been lots of discussions in the insurance industry about becoming digital. The terms digital insurer or digital strategies are being bandied about by many in the industry. SMA is engaging with insurers in this activity as well, leveraging our Digital Insurer Framework.
Big Data Takes Off in Insurance
Big data is undoubtedly one of the hottest topics in business and technology today. Everywhere you turn there are discussions about the potential of big data and analytics to transform businesses and whole industries. SMA’s new research report, Big Data in Insurance: Insurer Priorities, Projects, and Investment Plans for 2014...
Managing Policy Documents: Options and Approaches for Insurers
Producing policy related documents is a foundational capability that every insurer must have. In the early days of automation, the policy administration system was really the only option for creating the policy declaration pages, endorsements, renewal letters, bills, and other customer documents.
Analytics in P&C: Top Projects Predictable, but the Game is Changing
It's no secret that many insurers view analytics as a critical tool for improving profitability and driving growth. There is already widespread usage of traditional business intelligence and advanced analytics, and a flurry of new projects that are underway or on the horizon for most insurers.
Insurers Invest in New 3CM* Projects to Enhance the Customer Experience
There are a number of factors that influence the customer experience in insurance, and many of them are visible through the touches an insurer or agent has with the policyholder. These touches typically involve documents, correspondence, voice communications, and web interactions.
Life and Annuity Insurers Investing in Customers and Core
We’ve just released a new research study, identifying the top 10 business application projects and the top 10 technology projects for L&A insurers. The study, 2014 Insurance Ecosystem: L&A Insurer Business Applications and Technology Projects, is based on a survey of insurers in North American representing all lines of business...