Viewing entries written by Deb Smallwood
Is the InsurTech Wave Hitting a Riptide?
Has the InsurTech wave hit a riptide? At Strategy Meets Action, we think it has.
2019 Will Be the Year That Customer Experience Meets Digital Transformation
The one prediction that will hold true for 2019 is that it will be the year that Customer Experience Meets Digital Transformation.
Innovation in Action: John Hancock’s Vitality Program
There’s more to staying healthy than eating your fruits and vegetables – and John Hancock Insurance Company knows it.
10 Essential Actions for Your Digital Success
Becoming a digital insurer is an essential requirement for being competitive in insurance today – but even more so for the future. Your digital strategy becomes the framework from which to leverage all other transformational initiatives, not only for the customer experience but for the employee and operational experiences as well.
Looking at the Insurance World Through Digital Transformation Glasses
Extraordinary change is taking place throughout the insurance industry and everything that surrounds it. The whole world is going digital. It’s the new reality, and there is no getting around it. But just the word or even the idea of digital has many people, insurers included, pondering the basic and...
2018 Commercial Lines Projects: Top 5 Themes
SMA has tracked the changing course of business and technology projects in the insurance industry for nine years. Our recent research study for our Strategic Initiatives in Insurance series and our work with insurers shows that the P&C commercial lines industry is going through change – change that is having...
2018 Personal Lines: Top Business and Technology Projects
SMA has tracked the changing course of business and technology projects in the insurance industry for nine years. Our recent research for the Strategic Initiatives in Insurance series and our work with insurers clearly support the fact that the P&C industry is changing, especially in the personal lines arena.
Liberty Mutual’s Bold Strategic Decision Comes With a Price
As originally published in Insurance Innovation Reporter
The 5 Big Initiatives in Commercial Lines: Big Shifts in Priority = Transformation in Action
Transformation is underway in P&C commercial lines – finally! The nature and speed of the transformation will play out quite differently for small/medium/large commercial, workers’ comp, and specialty lines. And the stage of the transformation journey may be very different based on business strategies, the appetite for innovation, emerging technologies,...
Innovation Is Really Happening in Insurance
We talk about innovation all time. Yes, it is mandatory. Yes, your competitors are doing it. Yes, it means fundamental changes within an organization. But what does innovation really mean, and where do you start?