The Pulse Quickens for Commercial Lines Tech: A Post-Pandemic View
The past 18 months have been interesting (to say the least) for anyone involved in technology strategy, planning, or implementation. Ideally, a roadmap with prioritized projects and defined resource allocations directs the activity, and the company stays relatively true to its path.
Personal Lines Channel Plans: It’s Complicated
When most insurance industry observers think of the channel strategies for personal lines, the picture appears to be fairly simple. More of the business is moving to direct distribution approaches, whether that is through call centers or the web. Furthermore, there is a clear movement to digital, straight-through processing.
Commercial Lines Channel Plans: The Times They Are A-Changin’
Property/casualty commercial lines carriers have ambitious plans to expand their distribution channels. Much of the change is centered around traditional channels and agents, brokers, MGAs, and wholesalers. Because of that, my original title idea was, “The More Things Change, the More They Stay the Same.” However, our new SMA research...
Customer Experience in P&C: It’s a Marathon, but the Finish Line Keeps Moving
Much has been written and much has been done in the past decade regarding the customer experience in P&C. Progress has been made in better understanding customer needs and journeys, implementing digital solutions for mobile and self-service capabilities, and improving interactions with agents and policyholders.
Commercial Lines Distribution Platforms: Way Beyond Comparative Raters
Commercial lines insurers have many options for distribution partners. The world of intermediaries is continuing to expand with many new platforms to connect distributors to carriers. We are frequently being asked by insurers how many distribution platform partners an insurer should have and how to identify the ones that best...
Insurance 2030: The Future Isn’t What It Used to Be
The pandemic has changed everything. Well, not everything… but it has changed many aspects of the lives of individuals and families and has had far-reaching effects on businesses in every industry. The patterns that represent the ebb and flow of daily life have been altered significantly.
Core Systems are Foundational to Digital Enablement
During 2020, there was much uncertainty in the industry on how we would move forward on the mission-critical decisions that needed to be made around core systems. There were endless discussions on how COVID-19 would impact insurers’ ability to make core buying decisions.
The Digital Journey of Personal Lines Insurers
Personal lines insurers experienced the disruption and change of 2020 like the rest of the world. Most were already on digital transformation journeys before the pandemic but the tumultuous events of last year caused many to reprioritize digital projects and change the shape of their transformation journeys.
SPAC-Mania, M&A, and InsurTech Investment: Understanding the “Why”
The past six to twelve months in insurance have seen a historic level of activity for mergers and acquisitions, new investments, and public offerings. It seems like every type of entity in the insurance world has been swept up in this trend.
The Digital Journey of Commercial Lines Insurers
Commercial lines insurers are moving forward on their digital journeys, spurred by customer demands and the acceleration of digital capabilities in the world at large. In earlier phases of the industry’s digital journey, all the attention was on personal lines.