Customer Experience Energy - SMA Prediction for 2014
It’s no secret that insurers are increasingly focusing on improving the customer and agent experience. Over the last two years, we have witnessed new executive appointments and many strategy projects related to the customer and agent experience.
Collaboration Impact - SMA Prediction for 2014
In my view, collaboration will have a major impact on the insurance industry in 2014. We’ll see collaboration capabilities and cultures distinguishing the leaders from the followers, the winners from the losers. Technology-based capabilities such as videoconferencing, chat, texting, workflow routing, desktop management, document and screen sharing, content and information...
Core = More - SMA Prediction for 2014
Without a doubt, I see 2014 as the year when there is real evidence that investments in core are delivering more. There is no debate about the fact that modern policy, billing, and claims systems provide the foundation that is needed to optimize and innovate.
Transformation and Innovation Tipping Point - SMA Prediction for 2014
I see 2014 as a tipping point year. This is the year we'll see transformation and innovation take a firm hold in insurance. We'll see renewed energy and enthusiasm as the majority of insurers embrace and capitalize on the power that transformation and innovation hold for this industry.
The Top 5 Next-Gen Tech Trends in Insurance
Next generation technologies play a vital role in insurers’ strategies and plans. Far from being an intellectual pursuit or an interesting trend in other industries, many insurers view advanced technologies as critical to satisfying the needs of customers and agents, running an efficient and profitable business, and providing a competitive...
How Does Your IT Budget Compare?
In my conversations with insurers, I am frequently asked about IT investments. People want to know what the trends are around IT budgets and how their spending on information technology compares to others. To help explore these topics, we analyzed insights from our portfolio of research and did some additional...
Innovation Strengthens Sales at Western & Southern Financial Group
Western & Southern Financial Group was recognized at the 2013 SMA Summit as a winner of an SMA Innovation in Action Award. Using next-generation technologies, a web-based, mobile-friendly needs analysis and fact-finding tool, named Financial Focus 2, was created.
The Movement to Modernize is Gaining Momentum
The age old conversation about legacy modernization is at last being translated into action. Insurers of all sizes are pushing forward and strategically planning for this change. While it is a tremendous undertaking as the effort extends well beyond just the core system technology, insurers are becoming clearer in their...
Motivating and Energizing Innovation at Great American Insurance Group
Great American Insurance Group (GAIG), in recognition of their highly successful “i-Lab” innovation concept, was the recipient of an SMA Innovation in Action Award at the recent 2013 SMA Summit: INNOVATE for ADVANTAGE in Boston.
An Innovative Shift from Reactive to Proactive at Amica Mutual Insurance Company
Looking for ways to make your organization more proactive? Amica Mutual Insurance Company provides a great example of innovation and transformation in claims. Amica was recently awarded a prestigious SMA Innovation in Action Award at the 2013 SMA Summit: INNOVATE for ADVANTAGE in Boston.