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Deborah Smallwood
Founder


603.770.9090

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Deb Smallwood, the CEO & President of Strategy Meets Action, is widely recognized as an industry thought leader who is known for her expertise in helping companies rethink the tradition...

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Karen Furtado
Partner


978.239.2741

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Karen Furtado, a Partner at Strategy Meets Action, is a well-known authority on insurance technology and how it fuels transformation within insurance companies. Her focus is helping ins...

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Mark Breading
Partner


614.562.8310

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Mark Breading, a Partner at Strategy Meets Action, is known for his insights on the future of the insurance industry and innovative uses of technology. Mark consults with insurers and t...

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Mary Ann Garwood
Partner


561.310.0179

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Mary Ann Garwood, a Partner at SMA, is an expert at taking complex issues and turning them into easy-to-understand options and decision points. Mary Ann’s extensive insurance background...

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Karen Pauli
Principal


774.462.7820

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Karen Pauli, Principal at SMA, has comprehensive knowledge about how technology can drive improved results, innovation, and transformation within insurance operations. Karen has worked ...

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Lis Maguda
Analyst and Senior Researcher


617.467.8933

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Elisabeth (Lis) Maguda is an Analyst and Senior Researcher at SMA. She primarily supports the core systems area, contributing to a wide variety of research projects, deal trends, and cl...

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Michael Carroll
Digital Marketing Manager


845.323.2785

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Michael Carroll is SMA’s Digital Marketing Manager. With responsibility for creating and optimizing an open flow of communication between SMA and the insurance industry, Michael is focu...

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Lynn Black
Client Relationship Manager


614.746.2273

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Lynn Black, Client Relationship Manager at SMA, leads critical touch points with SMA customers to ensure successful relationships. Lynn guides SMA clients to leverage the relationship t...

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Kevin Saunders
Client Engagement Manager


703.887.3511

Kevin Saunders, Client Engagement Manager, brings a fresh perspective and energy to the full life cycle of business development, sales, and client relationship management at SMA. Kevin ...

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Jaya Gopalan
Senior Researcher


937.510.4275

Jayalakshmi (Jaya) Gopalan is a Senior Researcher at SMA and supports the full cycle of SMA research methodology, contributing in the delivery of a variety of research studies and consu...

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