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Deborah Smallwood
Founder & CEO


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Deb is widely recognized as an industry thought leader who is known for her expertise in helping companies rethink the traditional business of insurance and position for success in the ...

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Karen Furtado


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Karen is a well-known authority on insurance technology and how it fuels transformation within insurance companies. Her focus is helping insurers prepare for the future of the industry ...

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Mark Breading


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Mark is known for his insights on the future of the insurance industry and innovative uses of technology. Mark consults with insurers and technology companies on forward-thinking strate...

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Karen Pauli


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Karen has comprehensive knowledge about how technology can drive improved results, innovation, and transformation within insurance operations. Karen has worked extensively with insurers...

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Lynn Black
Client Relationship Manager


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Lynn Black, Client Relationship Manager at SMA, leads critical touch points with SMA customers to ensure successful relationships. Lynn guides SMA clients to leverage the relationship t...

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Kevin Saunders
Client Engagement Manager


Kevin Saunders, Client Engagement Manager, brings a fresh perspective and energy to the full life cycle of business development, sales, and client relationship management at SMA. Kevin ...

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Jaya Gopalan
Research and Content Manager


Jayalakshmi (Jaya) Gopalan is a Research and Content Manager at SMA and supports the full cycle of SMA research methodology, contributing in the delivery of a variety of research studie...

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Judy Delarosa

Judy is known for her insights on digital experience for insurance. Judy consults with insurers on forward-thinking digital capabilities around agent portals, policyholder self-service,...

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