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Deborah Smallwood
Founder & CEO


603.770.9090

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Deb is widely recognized as an industry thought leader who is known for her expertise in helping companies rethink the traditional business of insurance and position for success in the ...

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Karen Furtado
Partner


978.239.2741

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Karen is a well-known authority on insurance technology and how it fuels transformation within insurance companies. Her focus is helping insurers prepare for the future of the industry ...

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Mark Breading
Partner


614.562.8310

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Mark is known for his insights on the future of the insurance industry and innovative uses of technology. Mark consults with insurers and technology companies on forward-thinking strate...

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Karen Pauli
Principal


774.462.7820

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Karen has comprehensive knowledge about how technology can drive improved results, innovation, and transformation within insurance operations. Karen has worked extensively with insurers...

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Lynn Black
Client Relationship Manager


614.746.2273

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Lynn Black, Client Relationship Manager at SMA, leads critical touch points with SMA customers to ensure successful relationships. Lynn guides SMA clients to leverage the relationship t...

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Kevin Saunders
Client Engagement Manager


703.887.3511

Kevin Saunders, Client Engagement Manager, brings a fresh perspective and energy to the full life cycle of business development, sales, and client relationship management at SMA. Kevin ...

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Jaya Gopalan
Research and Content Manager


937.510.4275

Jayalakshmi (Jaya) Gopalan is a Research and Content Manager at SMA and supports the full cycle of SMA research methodology, contributing in the delivery of a variety of research studie...

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Judy Delarosa
Principal


Judy is known for her insights on digital experience for insurance. Judy consults with insurers on forward-thinking digital capabilities around agent portals, policyholder self-service,...

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