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Deborah Smallwood
Senior Partner


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Deb is widely recognized as an industry thought leader who is known for her expertise in helping companies rethink the traditional business of insurance and position for success in the ...

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Karen Furtado


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Karen is a well-known authority on insurance technology and how it fuels transformation within insurance companies. Her focus is helping insurers prepare for the future of the industry ...

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Mark Breading


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Mark is known for his insights on the future of the insurance industry and innovative uses of technology. Mark consults with insurers and technology companies on forward-thinking strate...

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Lynn Black
Lead Consultant


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Lynn Black, Lead Consultant at SMA, leads critical touch points with SMA customers to ensure successful relationships. Lynn guides SMA clients to leverage the relationship to the fulles...

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Kevin Saunders
Sales Executive


Kevin Saunders, Client Engagement Manager, brings a fresh perspective and energy to the full life cycle of business development, sales, and client relationship management at SMA. Kevin ...

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Judy Delarosa
CX Contractor

Judy is known for her insights on digital experience for insurance. Judy consults with insurers on forward-thinking digital capabilities around agent portals, policyholder self-service,...

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Heather Turner
Lead Research Analyst



As the Lead Research Analyst at SMA, Heather Turner supports SMA's advisory and consulting engagements through rich written content, quantitative and qualitative primary research, marke...

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Tracey Nordberg
Client Relationship Consultant



Tracey has 18 years of experience in the Insurance field. She comes to ReSource Pro from the city of North Wildwood, NJ where she worked as a confidential assistant to the Mayor, respon...

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Tom Benton


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Tom Benton, Partner at Strategy Meets Action, a ReSource Pro Company, is an industry thought leader with experience as an insurance CIO and as an industry analyst and consultant. Tom le...

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