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Lynn Black

Client Relationship Manager

lblack@strategymeetsaction.com

614.746.2273

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Lynn Black, Client Relationship Manager at SMA, leads critical touch points with SMA customers to ensure successful relationships. Lynn guides SMA clients to leverage the relationship to the fullest – in both advisory services and research. She is responsible for on-boarding and establishing the foundation of two-way communication with our clients. Lynn began her career as an SMA research intern while completing her college degree and joined as a full-time research associate following graduation. Lynn is experienced with CRM, customer analytics, and various marketing methodologies used to analyze trends and gain insights to improve customer service.

Lynn’s passion is helping SMA customers get the most out of their relationships with SMA by connecting people to the expertise they need and delivering the best possible client experience.

A 2011 graduate of The Ohio State University, Lynn holds a BA in International Studies. She is an active participant and board member in an organization supporting education and mission efforts in Haiti.