Karen Pauli, Principal at SMA, has comprehensive knowledge about how technology can drive improved results, innovation, and transformation within insurance operations. Karen has worked extensively with insurers and technology providers to reimagine processes and procedures to change business outcomes and support evolving business models. Her areas of focus include underwriting, claims, business intelligence and analytics, data sources, agency distribution, and customer management. Karen’s real-world experience with digital transformation projects has given her unique insight into the changing customer and distributor experience in the digital age. In her more than 25 years at insurance companies, and in the technology research and advisory space, Karen has developed her talent for aligning business goals and perspectives with technology roadmaps to create competitive advantage.
Before joining SMA, Karen was a Research Director in the insurance practice at CEB TowerGroup, where she utilized her extensive insurance company experience to translate technology into business value. Prior to that, Karen worked at several insurance companies, including Crum & Forster, Commercial Union/CGU/OneBeacon, and Safeco. She was integral in building C&F’s high-valued property company. As an assistant vice president at Commercial Union/CGU/OneBeacon, Karen sponsored technology initiatives involving analytics, straight-through processing, and automated underwriting. While working at insurers, she also gained vital experience in claims operations, including claims settlement and fraud management, and started her career as an underwriter.
Karen is regularly quoted in leading insurance periodicals. She is a frequent speaker at conferences such as IASA, ACORD, and ACE as well as customer events. Karen graduated from Bradley University, Peoria, Illinois with a B.S. in history.