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Karen Furtado




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Karen Furtado, a Partner at SMA, has an exceptional understanding of core systems in insurance and the transformations required to achieve success. Her expertise is comprehensive – policy administration, rating, product configuration, billing, and claims – and is combined with a deep understanding of how to integrate mature and emerging technologies with core systems. Those seeking an edge in today’s highly competitive world turn to Karen to capitalize on her unparalleled knowledge and experience in connecting solutions to business and IT requirements. 

"These are exciting times to be part of the insurance industry. Core platforms position insurers to take advantage of the mature and emerging technologies that are impacting the way we sell and service policies. In my more than 25 years in our industry, I’ve focused on assisting those within the insurance ecosystem to define their strengths and build the capabilities that will prepare them to successfully compete in the future marketplace. There are tremendous opportunities for today’s insurers – so many new and innovative ways to significantly improve how they do business." 

Karen has focused her entire career on solving core issues through the application of modern technology and has unparalleled knowledge in mapping solutions to business requirements and IT needs. Her 25+ years of technical and business experience within the insurance industry, with specific focuses in core system modernization and optimization, complex system implementations, vendor selection, project management, application development, and business process and technical outsourcing, have uniquely qualified her for her current position at SMA.

Karen was previously the Vice President of CGI's Insurance Practice, where she had responsibility for the development of their strategic direction and oversight of CGI's insurance software services, ASP services, and core insurance BPO practice. Before joining CGI, she was the Insurance Practice Director at Collaborative Consulting.

Karen is frequently quoted in leading insurance trade journals and has been a keynote speaker at the ACORD/LOMA Forum, IASA, ISOTECH, ACE, and other major conferences. Karen holds a Bachelor of Science from Springfield College.