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2019 Will Be the Year That Customer Experience Meets Digital Transformation

December 12 2018 | Deb Smallwood

The one prediction that will hold true for 2019 is that it will be the year that Customer Experience Meets Digital Transformation.

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A Provocative View on the Future of P&C Claims

December 05 2018 | Mark Breading

Property/casualty claims is destined to transform more than any other area of the insurance business over the next decade.

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Data Prefill: Now You See It, Now You Don’t

November 29 2018 | Karen Pauli

Frequently at children’s birthday parties, a guest magician will utter the well-worn phrase “now you see it, now you don’t” – and a bouquet of flowers disappears. For many, it’s a heartwarming memory. But what does that have to do with insurance? It relates to the vast quantity of questions...

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Broad Implications, Significant Activity for Emerging Tech in Personal Lines

October 31 2018 | Mark Breading

Personal lines insurers are actively investigating emerging technologies and developing strategies and plans related to individual new technologies. Technology is advancing so rapidly that it is even difficult to define what should be considered an emerging technology.

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Quest for the Holy Grail – Data and Analytics Driving New User Experiences in Workers’ Comp

October 23 2018 | Karen Furtado

Quotes from only five data points, or even fewer? Name your number, and you can find an insurer looking to transform the sales experience to match. We have seen a great deal of this momentum in personal lines with increasing attention in small commercial lines.

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New Entrants in Insurance: Industry Transformation Accelerates

October 18 2018 | Mark Breading

New entrants seem to be coming out of the woodwork in insurance. And it is not necessarily a bad thing. The InsurTech movement, the advance of emerging technologies, and the appetite of the global tech titans are all contributing to new entrants, new partnerships, and new business models.

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Emerging Technologies in Commercial Lines: Vive La Difference!

October 15 2018 | Karen Pauli

Historically, technology adoption within commercial lines organizations has been met with a wall of push-back, largely related to commercial lines being wrapped in a cloak of “art versus science” thinking. Because of risk and product complexity, commercial lines organizations believed that only highly trained and seasoned humans could be involved...

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And the Winner Is…Artificial Intelligence! The 2018 SMA Innovation in Action Awards

October 11 2018 | Karen Furtado

Artificial intelligence or AI stands out as one of the hottest technologies in the insurance industry in 2018. We are seeing more insurers identifying use cases, partnering, and investing in AI. 85% of insurers are investing time, money, and effort into exploring the AI family of technologies.

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Live From Las Vegas! It’s InsureTech Connect 2018!

October 02 2018 | Mark Breading

No doubt about it. InsureTech Connect has become the biggest and most influential tech event in the insurance industry. The entire ecosystem of insurance is well represented: insurers, InsurTech startups, incumbent tech companies, venture capitalists, industry associations, consultants – you name it. They are here.

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Insurer Communications with Customers: A Whole New World

September 27 2018 | Mark Breading

Common things we hear these days: “If you really want to reach me, text me.” “Send that file to me via Slack.” “I live on Facebook so send me a message on Facebook Messenger.”

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